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Beyond Resolution - Transforming Conflict in the Orthodontic Practice by Karen Moawad

Table of Contents

  1. Human Needs
  2. Barriers to Conflict Resolution
  3. Qualities that Inhibit or Contribute to Resolution
  4. Understanding Ourselves
  5. Understanding the Conflict
  6. Relationships
  7. Group Dynamics
  8. Connectedness
  9. Conflict Strategies
  10. Collaborative Communication
  11. Appropriate Assertiveness
  12. Managing Emotions
  13. Power
  14. Third Party Mediator
  15. Self-Directed Team
  16. Performance Reviews
  17. Tools
  18. In Closing

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