Dear Karen,
I just want to say, "Thanks from the bottom of my heart!" You have not just given us a beautiful new schedule, but you also gave us hope for a new professional journey! I cannot thank you enough for that!
It is a strange feeling, but I feel like I have known you for a long time! And I feel honored! Just know that you are already missed!
A big hug to you!
Paola Leone, D.D.S., M.S.D., Seattle, WA

Hummingbird played a huge role in allowing my practice to keep growing without having to go through critical breakdowns in the process. My practice opened from scratch with just a front desk girl, four years later I was overwhelmed with 6 staff members and a scheduling system that had no method to its madness. The growth was feeling out of control as the policies and management strategies had never really evolved from the original ones of a "small shop". Scheduling was a horrible problem, staffing issues were starting to surface and the need for an adequately trained treatment coordinator was evident. I called Hummingbird after I thought the office had maxed out. I wish I hadn't waited that long...

Through a couple of visits from Hummingbird (Jodi Peacock and later on Karen Moawad) the office was totally transformed. It turned into a well oiled machine and I have to admit I just couldn't have reached this point by myself or by attending courses. Actually, it was through the advice of a former instructor that I reached Karen. As he put it "after consulting with karen you'll be making more and working less". Best advice I've ever received.
Eduardo J. Gerlein D.D.S., M.S., M.M.Sc., Chevy Chase, MD

We have been faithful Hummingbird devotees for 15 years. Karen and her crew have helped us to establish protocols, schedule efficiently using doctor time, set office policy, create budgets, and improve patient care and staff morale. With Karen's guidance we have continued to grow a healthy, productive orthodontic practice. I would most highly recommend Hummingbird Associates to launch your practice to success.
Jay Reichheld, D.M.D., Westford and Lowell, MA

Karen's team has made an incredible difference in our office. We have worked with Hummingbird for 22 years. They helped us choose our computer system, started us on doctor time, trained our TCs, measured our numbers, and saved us from mediocre existence.
Gerald Nelson, DDS, Private practice in Berkeley, CA; Clinical Professor, UCSF Orthodontic Division

Hummingbird's materials and consultants were absolutely critical to my early success in building my practice. Finally, I had order out of chaos! From the staff manual to doctor-time scheduling I was able to implement "practice-tested" solutions into my daily routine that worked. Karen Moawad is one of the most intelligent people I have ever met and it shows in all that she does - first class all the way.
Richard Boyd, D.D.S., Columbia, SC

Karen Moawad has played a key role in my practice and my life. Her guidance is a major reason why I enjoy going to work every morning and I'm still smiling at the end of the day. The rest of my team feels exactly the same way.
Kevin Davis, D.D.S., Richmond Hill, ONT, Canada

Jodi (Peacock), thanks again for all your help and thoughtfulness. I tremendously enjoyed your visit even though I was feeling the stress of change as well. I am exited about implementing every one of your suggestions. Every orthodontist should be so lucky as to have you visit their office. You are awesome!
Francis W. Short, D.M.D., Somers Point, NJ

Hummingbird Associates has helped make orthodontics more enjoyable for me while solving staff and scheduling conflicts that plagued us for years! Karen's insight and expertise is unparalleled. Our practice has nearly tripled in 5 years and I am working 8 less patient days per month! Two thumbs up in a BIG way!!
David McSurdy, D.D.S., Collegeville, PA

There is absolutely no way that our practice would be what is today without the help of Hummingbird! Karen not only improved our systems and our productivity, but she has encouraged us to stretch beyond our comfort zone and grow to be a better orthodontist, person and manager!
We thank her from the bottom of our hearts! She taught us more than she will ever know, and we are very grateful!
Dr. Brenda Chockley and Dr. Jon Cooper, Tulsa, Oklahoma

Karen has taught me most of what I know about the business of orthodontics. Her outstanding book, "Managing Dental Office Personnel" is a classic and should be a part of every orthodontist's library
Jesse Ehrlich, DDS in Florida.

How do we even begin to put into words the the huge influence Hummingbird Associates has had on our professional lives? So much of what you have taught us have become so second nature, that we often take it for granted. Our relationship has always been more about love than business. I will forever have etched in my mind the stark contrast between the Hummingbird booth at various orthodontic meetings and the booths of other consultants. With the 'Hummingbirds' you can see that people just 'hang around' and hesitate to leave, because they feel the love that is being broadcast so genuinely. While Doctor time scheduling, vertical calendars, the incentive dollars program, self directed work teams, the one step exam, the Nectar Connection and the many other significant contributions that Karen and the Hummingbirds have made to orthodontics are surely important; the most significant Hummingbird 'strategy' we could implement would be to make our staff, patients and their families feel that same love that we have been recipients of as Hummingbird clients. We are much better people and I'm a much better orthodontist for our association. Our profound thanks.
Dr. Jack Feller, Salt Lake, UT and Rock Springs, WY

When I was thinking about what I wanted in a consulting group, I decided that I wanted someone who would care about me, my family, my staff and my practice. I also wanted someone that would be there to help me through the different stages of my practice. Karen & Jodi and Hummingbird Associates were exactly right for me. I have been using them for almost 7 years and have never regretted it at all.
Dr. Boyd Whitlock, Springdale, Arkansas

As day to day management of an orthodontic team involves individuals, the importance of systems to guide the individuals is easily dismissed by the orthodontist. Karen and her team at Hummingbird offer significant training and substantial printed information based on proven systems to smoothly manage an orthodontic practice.
Dr. W. Gray Grieve, Eugene, OR

As a young practitioner in the first year of practice ownership, Hummingbird has set me out on the right path for success. It's changed my practice life immensely.
Dr. Bruno L. Vendittelli, Toronto, ONT, Canada

Before Karen Moawad came into my practice I was only taking 1-2 weeks out of the practice per year. Mary Beth Kirkpatrick was so kind to encourage me to bring Karen in after seeing how addicted I was to my work. Karen changed my perception of a successful business and implemented an efficient schedule that provided the freedom to have a life outside of work. Who would have known I could spend 10 weeks out of the office a year, providing much needed time with my family, while maintaining production and profitability? Needless to say, my quality of life improved drastically upon utilizing Karen's expertise.
Dr. Donna Panucci, South Charleston, WV

Your visit not only will help lift my practice to the next level, but more importantly it renewed our spirits. We are re-energized and can see the light at the end of the tunnel. I think that tunnel is also not as endless as it once seemed.
Dr. Noel Moser, San Diego, CA